Workforce Management

Our workforce management offering aims to improve the productivity of an operational team by ensuring optimal utilisation and management of staff members.

We not only coach and mentor of operational staff, Team Leaders and Managers in optimal workforce management, but we put management practices and mechanisms in place to ensure our improvements are sustained. In short, we teach Managers and Team Leaders to manage, not do and give them the tools do this. Continuous improvement becomes second nature.

Our core service includes:

  • Process documentation and standardisation

  • Workload management, forecasting and balancing

  • Staffing levels, team composition and team structures

  • Time and motion studies

  • Process and operational dashboards and reporting

  • Key performance indicators and incentive structure alignment

  • Coaching of operational staff and management in "Operational best practices"

  • Aligning teams to productivity and customer outcome objectives


“All organizations are perfectly designed to get the results they are now getting. If we want different results, we must change the way we do things.”

Tim Northup